Get in Touch
Have questions or need assistance? We're here to help. Reach out to our team for ferry bookings, operator registration, or feedback.
Visit Us
Temporary Location
South Jetty, KK Port, Jalan Tun Fuad Stephens
88000 Kota Kinabalu, Sabah
Permanent: Jesselton Point, Jalan Haji Saman, 88000 KK
Directions to South Jetty →Operating Hours
7:30 AM – 5:00 PM
Daily
Phone
Terminal 1:
+6088-216642
Terminal 2:
+6088-231081
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Department Contacts
Island Bookings
Operator Registration
Complaints / Feedback
Location
Need Immediate Assistance?
Chat with us on WhatsApp for quick responses to your inquiries and booking requests.
Message on WhatsAppHelpful Resources
Frequently Asked Questions
Find answers to common questions about visiting the islands, schedules, pricing, and facilities.
View FAQ →Schedule & Pricing
Check boat departure times, ticket prices, and details about island transfer packages.
View Schedule →Contact FAQs
Find quick answers to common questions about contacting Jesselton Point and our services.
What are the terminal operating hours?
Jesselton Point Ferry Terminal operates daily from 7:30 AM to 5:00 PM. However, specific ferry schedules may vary depending on the destination and weather conditions. We recommend checking with our booking team for exact departure times.
How can I contact Jesselton Point?
You can reach us through multiple channels:
- Email: jesseltonpoint@suriaplc.com.my
- Terminal 1: +6088-216642
- Terminal 2: +6088-231081
- Booking Line: +6012-2271025 (7 AM - 4 PM)
- WhatsApp: Chat with us for quick assistance
How do I submit a complaint or feedback?
We value your feedback and take all complaints seriously. You can:
- Use the contact form on this page
- Email us at jwctl@suriaplc.com.my
- Call our complaints line: +60 88 203 3233
We aim to respond to all feedback within 24 business hours.
How do I register as a boat operator?
If you're interested in registering as a boat operator at Jesselton Point, please contact our Operator Registration team:
- Email: jesseltonpoint@suriaplc.com.my
- Phone: +6088-216642
They will guide you through the registration process and requirements.
What is the typical response time?
We strive to respond to all inquiries promptly:
- WhatsApp & Phone: Same-day response (during operating hours)
- Email: Within 24 business hours
- Contact Form: Within 24 business hours
- Complaints: Response within 2-3 business days
For urgent matters, please call our booking line at +6012-2271025.